Job Purpose:

The job holder will be responsible for providing a high level of customer service to patients, nurses, and medical professionals in the day-to-day management of patient’s prescription requests, processing and dispatching of prescriptions to the patient’s dispenser of choice

Main areas of responsibility:

• Manage inbound and outbound calls and e-mails from patients, and nurses
• Work within the templated guidelines for the service taking prescription requests and signposting clinical issues and questions to clinical nursing staff
• Book stoma review clinic appointments in patients’ local area
• Register new patients onto the service from secondary care nurse, GP surgeries and patients moving into the area
• Communicate prescription changes to patients’ dispenser of choice as required
• Highlight emergency prescriptions request to the prescribing team to ensure requests are facilitated in a timely manner
• Ensure all complaints and concerns are reported and followed up appropriately
• Adopt a continuous improvement mindset to support service development
• Work to support your colleagues to deliver a safe and secure service to patients

• Establish and maintain effective working relationships with co-workers, clinical nurses, and external contacts
• Ensure that all services including record keeping are provided in accordance with current legislation / NHS guidelines and Company process and policy
• Carrying out all duties in an efficient, professional, and courteous manner
• Act in accordance with the JDS Mission and Immutable Principles and support wider business strategies as requested
• Support the team with any other reasonable duties as requested by the service manager

• Experience of working within a busy call Centre or reception environment
• Demonstrated organisational and time management skills
• GCSE or equivalent pass in Maths and English

• Excellent telephone manner and communication skills
• Strong Customer Service Skills
• Ability to manage and prioritise heavy workload
• Basic level of computer literacy
• The ability to use initiative and cope under pressure whilst working within the requirements of the department’s procedures

• Excellent interpersonal and communication skills
• Keen to go the extra mile for the long-term benefit and of patients and the Service

What we offer you:

• A purpose driven culture of people driven to making a difference in people’s lives!
• Life cover from commencement at x10 your annual salary
• Day 1 an auto-enrolment pension scheme offering 2% employee contribution / 6% Company contribution
• Full pension scheme offering 3% employee contribution and a Company contribution of 8.5%
• Private Healthcare with the option to add family members at an additional cost
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks including; discounts across major retailers and access to an online Wellbeing Centre!
• Ride to work scheme offering savings of up to 42% on the cost of a new bike and accessories
• An Employee Assistance Programme offering a broad range of services including; GP consultation, Second Medical Opinion, Mental Health Support, Life event counselling, Get fit programme and many more
• 25 days annual leave + statutory bank holidays
• 1 day’s paid leave for volunteering each year
• 1 “Me Day” per year

All of the above are subject to eligibility in line with further scheme details